FAQs

Frequently Asked Questions

What payment methods do you accept?

We currently accept the following credit/debit cards and digital wallets:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are charged in full at checkout.

Is checkout secure?

Yes. Our checkout uses SSL encryption. Your card details are transmitted securely to our payment provider for authorization and are not stored on our servers.

Can I change or cancel my order?

If you need to change or cancel, contact us as soon as possible at support@overolf.shop.

  • Before dispatch: we can amend or cancel your order.
  • After dispatch: orders can’t be cancelled. Please see our Return & Refund Policy.
When will my order arrive?
  • Handling time: 1–2 business days (Mon–Fri)
  • Transit time (UK): 3–5 business days (Mon–Fri)

We’ll email tracking once your parcel ships (tracking activates within ~24 hours). Couriers and public holidays can affect timelines.

How do I track my order?

After dispatch you’ll receive a tracking link by email. We ship with trusted UK couriers such as Royal Mail, Evri (Hermes), or DPD.

Can I use multiple discount codes?

Only one promotion or discount code can be applied per order, unless stated otherwise in the offer.

Do I need an account to order?

No—guest checkout is available. Creating an account gives faster checkout, easy order history, and early access to releases and promos.

Are prices inclusive of VAT?

Yes. All prices shown are inclusive of VAT (where applicable). No hidden charges for UK orders.

How do returns work?

You have 30 days from delivery to request a return. Start via Return Request Form (or email support@overolf.shop). Please see our full Return & Refund Policy.

How can I contact you?

Support hours: Mon–Fri, 9:00 AM–5:00 PM (GMT)

Phone: +44 207 499 1331
Email: support@overolf.shop
Address: 1, Old Bond St, London W1S 4PB, United Kingdom